To change your Wi-Fi password, please follow the step-by-step video guide. First, select your device model to view the relevant instructions.

Pewist Service allows expired users to borrow up to 4 days of Internet which will be deducted from their next recharge. Pewist Service is only available through iQ Digicare App.

This could be due to a few reasons such as:

• The user is connected to a different Wi-Fi.
• The user’s Wi-Fi is turned off.
• The user is connected to a Virtual Private Network (VPN).
• The user has Private Relay turned on (if using mobile device).
• The user is using mobile network data.
• A weak Wi-Fi signal as the user is not in close range to the ONT device.

If you are still unable to recharge your account balance after considering the above, please contact our customer service at 0770560000 to receive further support

Fibre-optic cable is very fragile, so if you wish to relocate your device, please contact our customer service at 07705600000 and a dedicated team will aim to visit you within 24 hours

The time varies depending on the nature of the issue and the workload of our personnel, but most cases will usually be resolved within 24 hours.

I am moving to a new location (house, apartment, etc.), how can I transfer my line?

Please follow the steps below:

1. Check service availability at the new location by viewing our coverage map, on our website [here] (or through iQ Digicare app).

2. If available, you can request a line transfer for your new location on our website [here] or app, then fill out the form and select an appointment date and time for the installation and activation of the line.

3. Refer to our fibre cable removal tutorial video [here] to unplug the cable from your ONT device.

4. One of our installation teams will install and activate the new line on the day of the agreed-upon appointment.

If you are experiencing an issue with the application not opening, please turn off the DNS on your phone by following these steps:

There are two major differences: coverage and speed. 2.4G has better coverage since it uses a lower radio signal spectrum, which means you can access 2.4G from longer ranges than 5G and still receive good coverage. 5G has better throughput and is faster due to the use of larger radio bandwidth. As such, you will usually have less interference because of its smaller coverage area. Please note, our 5G wireless service is different from 5G mobile network, so the two should not be thought of as the same in terms of functionality.

Yes, you can recharge for as many months as you want, and your service will be extended accordingly.

Go to https://my.iq.group or download our mobile application, iQ Digicare.

• Download our mobile application, iQ Digicare. Then go to "Menu", select "Request support", you'll be able to submit a request. Our customer service team will then respond.
• Dial 07705600000 and choose option number 3 when prompted by the operator. Please note, our call centre is available every day from 08:00 to 00:00
• Message us on Facebook at https://www.facebook.com/iqonlineisp